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Frequently asked questions

Booking, pricing, insurance and cancellations — the questions we get asked most. Can't see yours? Get in touch.

How far in advance should we book?

As early as possible, especially for summer festival season — but we can often accommodate short notice for smaller jobs.

What areas do you cover?

We cover the whole of the UK, based from our office in Farnborough, Hampshire.

Can we book one service, or do we need the full package?

Either. Book a single service — traffic management, bars, 4x4 logistics, whatever you need — or the full package. See all our services.

Do you provide RAMS and insurance documents?

Yes. RAMS are provided as standard for every event, and we hold £10m public liability insurance and employers' liability insurance. Copies are sent ahead of the event. See our accreditations, insurance & safety page for more.

How do you price a job?

Every event is different, so we quote based on the site, duration and services needed. Get in touch for a free quote.

What size events do you cover?

Anything from small private functions to festivals of 20,000+ attendees.

Do you supply your own equipment?

Yes — our own vehicles, signage, and bar and catering equipment. If we don't already have something, we'll source it for your event.

What are your payment terms?

A 25% deposit is required to secure your booking. The remaining balance is due no later than 7 days before the event.

Staffing numbers quoted reflect maximum concurrent deployment on site, and all services are delivered in line with the agreed event operations plan and safety requirements.

Any additional services or extended hours outside this scope are charged separately, subject to approval.

What is your cancellation policy?

If you cancel a booking after accepting a quote, the following charges apply:

  • The 25% deposit is non-refundable in all circumstances.
  • Between 28 and 14 days before the event: 50% of the total quoted value is payable (deposit retained; an additional 25% payable).
  • Between 14 and 7 days before the event: 75% of the total quoted value is payable (deposit retained; an additional 50% payable).
  • Less than 7 days before the event, or non-attendance: 100% of the total quoted value is payable.

The non-refundable deposit secures staffing, planning and operational resources. Where reasonably possible, we'll try to mitigate losses by reallocating staff, though this can't be guaranteed.

Cancellations must be made in writing by an authorised representative of your event.

Do you work through the night or across multi-day events?

Yes, including overnight and multi-day cover.

How do I book or get a quote?

Still have a question?

Tell us about your event and we'll put together a plan and a quote.

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